What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information.
We use Google Analytics to analyse website traffic to help us improve what we do as a business and the site itself. The data gathered is anonymous and can not be used to identify individual users. We use the anonymise function of Google Analytics so that individual IP addresses are not recorded in the analytics data. No personal information is recorded in the analytics data.
Webserver logs and security
When you visit this website, as with most websites, information about your device and your IP address are automatically saved in server log files. This is a necessary requirement specifically for the purpose of maintaining server security and integrity, as well as to prevent fraud. This data is only accessible by site and hosting administrators. The web hosting company is ISO27001 (Information Security Management Systems) accredited and fully GDPR compliant.
We use Google Fonts API to provide the font faces we use on this website. When you use our website, some data, including your IP address, will be transferred to and stored on Google’s servers in the USA. This data is used solely for the purpose of providing the service, and is not associated with other data Google may hold on you. The use of Google Fonts API, as well as the relevant data transfer and processing is governed by Google Inc.’s data protection policy: http://www.google.com/policies/privacy/.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and they are required to keep the information confidential. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
All transactions are processed securely by our merchant service provider SagePay. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us the outcome of that transaction via the encryption system.
We do not store any credit or debit card details after your telephone order has been placed. Once used for the purpose of processing your order all financial details are destroyed. We record all calls to help with training and security. When we take the crucial payment details, we manually block that part of the call so that our system does not record that part of the call. Further information Third party websites Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
You have the right to request the following:
● You have the right to request a copy of the data that we hold on you. You can request this data by contacting us using the contact information below.
● You have the right to rectify any incorrect data that we may hold. Please keep us informed of your correct contact information using the contact information provided below.
● You have the right to erasure. This means that you can request deletion of personal data by contacting us.
● You have the right to restrict the processing of your personal data. While we may still store your personal data, you can restrict its usage by contacting us.
● You have the right to data portability and request your personal data to reuse for your own purposes and across different services.
● You have the right to object to us using your data for a specific purpose.
● There may be limitations to these rights where we have a legal requirement to retain data, such as against a purchase contract. If you would like a copy of the personal data that we have for you, please email [email protected]. We will provide this information free of charge within one month of receiving your request.
You have the right to have all the personal data that we have for you erased. Please bear in mind that this will remove you from our mailing lists and customer database completely – so if products you have bought from us are still within their warranty period, having your data erased may make it harder to address any future issues. If you would like to have your data erased, please contact [email protected]